Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@fixolify.com. Please note that returns will need to be sent to the following address: Türkenstraße 4, 13349 Berlin, Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@fixolify.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@fixolify.com.

Right of withdrawal — 14 days

You have the right to withdraw from your purchase within 14 days without giving any reason. The period runs from the day you, or a third party you name other than the carrier, take physical possession of the goods. Where an order is delivered in several parts, the period runs from receipt of the last item.

To withdraw, tell us clearly — by email to contact@fixolify.com, or by post to Kamaljeet Singh, Türkenstraße 4, 13349 Berlin, Germany. A model withdrawal form is available on our Right of Withdrawal page, but you are not required to use it. Sending your notice before the deadline expires is enough to meet it.

Condition of returned goods You may inspect and test the goods as you would in a shop. You are only liable for any loss in value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Return postage You bear the direct cost of returning the goods. Where an item arrives faulty, damaged or incorrect, we cover the return cost — contact us with a photo and your order number and we will arrange it.

Refunds We refund all payments received from you, including the cost of standard outbound delivery, without undue delay and within 14 days of being informed of your withdrawal. Where you chose Express delivery, we refund the cost of the cheapest standard delivery option we offer for your country rather than the Express charge you paid — the additional cost of the faster service is not refundable. We use the same payment method you used originally, at no fee to you. We may withhold the refund until we have received the goods back or you have provided evidence of sending them, whichever is earlier.

Damaged or incorrect items Please check your order on arrival. If anything is defective, damaged or wrong, email contact@fixolify.com with a photo and your order number within 7 days and we will replace it or refund you.

Statutory warranty Separately from the right of withdrawal, the statutory two-year warranty under German law applies to every product we sell.

Exceptions The right of withdrawal does not apply to sealed goods unsuitable for return on health or hygiene grounds where the seal has been broken after delivery, or to goods made to your specification or clearly personalised. Sale items and discounted items carry the same 14-day right of withdrawal as full-price items.