FAQ

Orders

How long until my order ships?
Orders are processed within 1–2 working days. You receive a tracking link by email as soon as the parcel leaves us.

Can I change or cancel my order?
Email contact@fixolify.com as quickly as possible with your order number. If the parcel has not been dispatched we can usually amend or cancel it. After dispatch, use your right of withdrawal instead.

Shipping

What does shipping cost?
It depends on where you are and what your order comes to. In Germany, Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, the Netherlands and Poland, standard shipping is free on orders of €29.99 and above, and €3.99 below that. Everywhere else in the EU it is €1.99 on orders of €49.99 and above, and €4.99 below that. Express delivery is available at checkout for €29.99 (€32.99 in the second group). The exact cost for your order is always shown at checkout before you pay — full table on our Shipping & Delivery page.

How long does delivery take?
Standard delivery takes 7–11 business days from dispatch. Express takes 3–5 business days.

Where do you ship?
Germany and all European Union countries. We do not currently ship outside the EU.

Will I pay customs charges?
No. All our destinations are within the EU, so there are no import charges or customs fees.

Returns

Can I return something?
Yes. You have 14 days from receiving your order to withdraw, no reason needed. Full details are on our Right of Withdrawal page.

Who pays return postage?
The customer bears the direct cost of returning goods, unless the item arrived faulty or incorrect — in that case we cover it.

My item arrived damaged.
Send us a photo and your order number at contact@fixolify.com within 7 days and we will replace it or refund you.